JengaLedger Terms and Conditions

Version 2 · Effective 25 August 2026

These Terms and Conditions ("Terms") govern your use of the JengaLedger mobile application and related services (the "Service"), operated by JengaLedger Technologies ("we", "us", "our"). By creating an account, you agree to these Terms.

1. What JengaLedger is

JengaLedger is a mobile bookkeeping tool for small food/retail vendors in Kenya — recording sales, expenses, and customer debts, tracking profit/loss, and (for milk vendors, hotels, and similar business types) shift-based reporting. It is designed to work offline, syncing when you regain a connection.

2. Your account

  • You must provide accurate registration information (name, national ID number, phone number).
  • You are responsible for keeping your password and any device PIN/biometric lock confidential.
  • One account per vendor business; do not register duplicate accounts.
  • You must be legally permitted to operate a business in Kenya to use the Service for that purpose.

3. Subscriptions and payment

  • JengaLedger offers a free trial period, followed by paid weekly/monthly subscription plans (see the in-app pricing, which may change from time to time — the current published prices are the ones displayed at the time you subscribe).
  • Payments are processed through one or more licensed payment channels depending on how you pay and how you installed the app — this may include a payment gateway (Pesapal), direct mobile money processing (Safaricom M-Pesa, via STK Push / Lipa na M-Pesa), Jenga (Equity/Finserve), or Google Play Billing. The specific channel used for a given payment is confirmed to you at the time of payment.
  • Weekly and monthly subscriptions expire at the end of the purchased period. Direct or M-Pesa subscriptions do not renew automatically and require a new payment. A subscription purchased through Google Play may renew automatically only where this is clearly disclosed by Google Play before purchase and the user has authorised recurring billing.
  • Refund requests are reviewed manually and will be considered where a customer was charged more than once, completed payment but did not receive the purchased access, experienced a confirmed payment-processing error, or is otherwise entitled to a refund under applicable law. Approved refunds will normally be returned through the original payment channel. Subscription time already used is generally not refundable, except where required by law. Customers may submit refund enquiries through support@jengaledger.co.ke.

4. Your data, and your customers' data

  • You are the data controller for the information you record about your own customers (their names, phone numbers, purchase and debt history) — JengaLedger acts as a data processor on your behalf for that data, per our Privacy Policy.
  • You are responsible for having a lawful basis (e.g. your customers' reasonable expectation, as part of an ordinary retail relationship) to record their information in the app.
  • Do not use the Service to record information about people in a way that would violate the Kenya Data Protection Act, 2019 or any other applicable law.

5. SMS and notifications

  • We send SMS one-time codes for login/password reset, and debt-reminder SMS only when you explicitly trigger them — JengaLedger never sends an SMS to your customers automatically without your action.
  • Standard SMS charges from your mobile network do not apply to you as the recipient of these messages (they're sent by us), but message delivery is not guaranteed and depends on your network and Africa's Talking's service.

6. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose.
  • Attempt to access another vendor's account or data.
  • Reverse-engineer, decompile, or attempt to extract the Service's source code beyond what applicable law permits.
  • Use the Service to record fraudulent transactions or debts.

7. Offline functionality and data sync

The Service is designed to queue certain actions (creating customers, sales, expenses) while offline and sync them once connectivity returns. Some actions (debt reminders, subscription payments) require an active connection and cannot be queued. We are not responsible for data loss caused by uninstalling the app, clearing app data, or losing a device before a queued action has synced.

8. Account deletion

You may request deletion of your account and associated profile data at any time — see §7 of our Privacy Policy for exactly how, what happens to your data, and what is legally required to be retained (in anonymized form) afterward.

9. Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law. You may stop using the Service, and request account deletion, at any time.

10. Disclaimers and limitation of liability

The Service is provided "as is." We do not guarantee uninterrupted or error-free operation. JengaLedger is a business record-management tool and does not provide banking, lending, accounting, tax or legal advice. Users remain responsible for reviewing the accuracy of records entered into the platform and for maintaining any records required by law. The service is provided subject to reasonable availability, maintenance and technical limitations. To the fullest extent permitted by law, JengaLedger Technologies will not be liable for indirect or consequential loss arising from use of the service. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct or gross negligence.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified in-app. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of Kenya.

13. Contact us

Questions about these Terms: admin@jengaledger.co.ke